NR Consulting
General Skills:
- Experience in the creation of technical project and user documentation, including procedures at the specified experience level
- Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
- Knowledge and experience in developing on-line documentation
- Knowledge and experience with at least one platform
- Knowledge and experience with communications protocols
- Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
- Excellent verbal and written communication skills; presentation skills; and interpersonal skills
- Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences
- Ability to create a quick start guide covering the main steps a user will follow
- Ability to create a detailed configuration/administrative guide to users covering all details required
- Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package
- A team player with a track record for meeting deadlines
- Proficiency in English
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
- Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite
Desirable Skills:
- Knowledge, understanding and experience in publishing content on websites
- Strong interviewing and listening skills to capture necessary information
- Ability to learn and work with new graphic tools as required
- Ability to validate technical documentation and confirm documentation aligns with product functionality
- Ability to create feedback forms/tools to gather information from users
- Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help
Must have:
- 3-5+ years as Technical writer
- Experience designing content to meet user needs and make complex, technical language and process simple to understand
- Experience with medium-to-large sized product development / service design projects
- Experience with Figma user interface design software
- Ability to contribute to content strategies and policies, including creating content patterns or standards.
- Ability to produce content concepts and prototyping through a variety of methods – from paper sketches to clickable prototypes