Senior technical writer

Job Category: Technical Writer
Job Type: Full Time
Job Location: Toronto - Ohio

NR Consulting

General Skills:

  • Experience in the creation of technical project and user documentation, including procedures at the specified experience level
  • Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
  • Knowledge and experience in developing on-line documentation
  • Knowledge and experience with at least one platform
  • Knowledge and experience with communications protocols
  • Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
  • Excellent verbal and written communication skills; presentation skills; and interpersonal skills
  • Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences
  • Ability to create a quick start guide covering the main steps a user will follow
  • Ability to create a detailed configuration/administrative guide to users covering all details required
  • Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package
  • A team player with a track record for meeting deadlines
  • Proficiency in English
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  • Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

Desirable Skills:

  • Knowledge, understanding and experience in publishing content on websites
  • Strong interviewing and listening skills to capture necessary information
  • Ability to learn and work with new graphic tools as required
  • Ability to validate technical documentation and confirm documentation aligns with product functionality
  • Ability to create feedback forms/tools to gather information from users
  • Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help

Must have:

  • 3-5+ years as Technical writer
  • Experience designing content to meet user needs and make complex, technical language and process simple to understand
  • Experience with medium-to-large sized product development / service design projects
  • Experience with Figma user interface design software
  • Ability to contribute to content strategies and policies, including creating content patterns or standards.
  • Ability to produce content concepts and prototyping through a variety of methods – from paper sketches to clickable prototypes
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