Technical Writing Systems Specialist

Job Category: Technical Writer
Job Type: Full Time
Job Location: San Jose

Cynet Systems

Pay Range $40hr – $45hr


  • The successful candidate for this position will demonstrate a track record of success, strength, and aptitude relevant to the following areas:
  • Perform system administrator tasks for the IXIASOFT Component Content Management System (CCMS) publishing platform.
  • Troubleshoot CCMS issues, including user errors and ensure that tools are functioning properly for writers’ use; work with vendors to correct bugs.
  • Collaborate with writers and systems staff on evolving Dynamic Release Management (DRM) usage in the CCMS.
  • Work diplomatically and effectively with subject matter experts and other team members in resolving issues.
  • Meet with the writing team to solicit feedback on repository usability, problems, design, content reusability, and communicate regularly with writers about changes or process updates or reminders on tools.
  • Evaluate evolving tooling needs of the team and recommend potential solutions, including new software, additional team training, and development of custom applications, including features for design of the CCMS.
  • Create, test, and deploy deployment packages for new versions of the CCMS.
  • Advise, maintain, and schedule software and application updates to support the performance of the CCMS.
  • Periodically back up document bases and apply that content to the test server.
  • Make updates to system configuration files for the CCMS.
  • Perform updates to the Schematron schema used in conjunction with the CCMS.
  • Manage user and group maintenance, adding, removing, and activating users for test and production document bases.
  • Create and maintain appropriate training materials for architecture and structure, and participate in conducting training as needed.


  • Experience with structured authoring techniques in DITA and XML.
  • Experience in content management systems and/or help tools; specifically, IXIASOFT CCMS.
  • Experience with structured authoring/DITA adoption and implementation.
  • Experience defining and implementing strategic solutions.
  • Experience managing ones own workload utilizing collaborative platforms (e.g. Confluence, Jira).
  • Five or more years’ experience using DITA or DITA CCMS required; knowledge and experience using IXIASOFT CCMS (including DRM) preferred.
  • Thorough knowledge of DITA and the DITA Open Toolkit, including how to build new and maintain/update existing output plug-ins.
  • Extensive experience with structured authoring tools (such as Oxygen or other XML authoring tools) and DITA for the development and maintenance of all necessary templates, and EDDs.
  • Thorough understanding of markup languages (HTML, CSS, SGML, XML, XSLT, XSL-FO).
  • Experience in communicating technical information to writers, including training in tools, and educating/mentoring regarding best practices.
  • Experience in collaborative team environments.
  • Excellent organizational, decision-making, and time management skills.
  • Ability to prioritize and manage multiple issues and projects.
  • Excellent verbal and written communication skills.
  • Understanding of scripting in Python or other scripting language, to streamline documentation processes, is preferred.

Academic Credentials:

  • BA in technical communication, information design, or related field OR other related combination of experience and education.
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