Cynet Systems
Pay Range $40hr – $45hr
Responsibilities:
- The successful candidate for this position will demonstrate a track record of success, strength, and aptitude relevant to the following areas:
- Perform system administrator tasks for the IXIASOFT Component Content Management System (CCMS) publishing platform.
- Troubleshoot CCMS issues, including user errors and ensure that tools are functioning properly for writers’ use; work with vendors to correct bugs.
- Collaborate with writers and systems staff on evolving Dynamic Release Management (DRM) usage in the CCMS.
- Work diplomatically and effectively with subject matter experts and other team members in resolving issues.
- Meet with the writing team to solicit feedback on repository usability, problems, design, content reusability, and communicate regularly with writers about changes or process updates or reminders on tools.
- Evaluate evolving tooling needs of the team and recommend potential solutions, including new software, additional team training, and development of custom applications, including features for design of the CCMS.
- Create, test, and deploy deployment packages for new versions of the CCMS.
- Advise, maintain, and schedule software and application updates to support the performance of the CCMS.
- Periodically back up document bases and apply that content to the test server.
- Make updates to system configuration files for the CCMS.
- Perform updates to the Schematron schema used in conjunction with the CCMS.
- Manage user and group maintenance, adding, removing, and activating users for test and production document bases.
- Create and maintain appropriate training materials for architecture and structure, and participate in conducting training as needed.
Experience:
- Experience with structured authoring techniques in DITA and XML.
- Experience in content management systems and/or help tools; specifically, IXIASOFT CCMS.
- Experience with structured authoring/DITA adoption and implementation.
- Experience defining and implementing strategic solutions.
- Experience managing ones own workload utilizing collaborative platforms (e.g. Confluence, Jira).
- Five or more years’ experience using DITA or DITA CCMS required; knowledge and experience using IXIASOFT CCMS (including DRM) preferred.
- Thorough knowledge of DITA and the DITA Open Toolkit, including how to build new and maintain/update existing output plug-ins.
- Extensive experience with structured authoring tools (such as Oxygen or other XML authoring tools) and DITA for the development and maintenance of all necessary templates, and EDDs.
- Thorough understanding of markup languages (HTML, CSS, SGML, XML, XSLT, XSL-FO).
- Experience in communicating technical information to writers, including training in tools, and educating/mentoring regarding best practices.
- Experience in collaborative team environments.
- Excellent organizational, decision-making, and time management skills.
- Ability to prioritize and manage multiple issues and projects.
- Excellent verbal and written communication skills.
- Understanding of scripting in Python or other scripting language, to streamline documentation processes, is preferred.
Academic Credentials:
- BA in technical communication, information design, or related field OR other related combination of experience and education.