Web Content Specialist

Job Category: Content Specialist
Job Type: Full Time
Job Location: Willshire

Trinnovo Group | B Corp™

As the Web Content Specialist, your role is pivotal in ensuring the accuracy and timeliness of all web content updates across the global website.

Your responsibilities encompass a wide range of tasks, from overseeing new product campaigns to enhancing customer-facing user experiences (UX), copy, imagery, and functionality implementation. You will collaborate closely with the Platform Team and an external content outsourcing company, contributing to CMS-related projects and providing valuable support to the business.

Key Responsibilities:

  1. Web Content Management:

    • Maintain and update web content globally, ensuring accurate and timely execution of new product campaigns.
    • Implement ongoing updates to improve customer-facing UX, copy, imagery, and functionality.
    • Drive the successful implementation of new web features and functionalities.
  2. Collaboration and Support:

    • Collaborate with the Platform Team and external content outsourcing company on CMS-related projects.
    • Provide training to internal teams and Content Administration function.
    • Offer troubleshooting support and create work instruction tickets in Jira.
    • Conduct Teams training on technical subjects and best practices.
  3. Testing and Quality Assurance:

    • Test new features for CMS systems, ensuring their functionality and compatibility with existing features.
    • Conduct user acceptance testing and business validation testing.
    • Collaborate with enhancement teams to test new functionalities on CMS platforms.
  4. Future Platform Expansion:

    • Maintain a forward-thinking approach to extending beyond current web platforms (e.g., Connected App, Brightcove, Adobe Target, Zoovu, etc.).

Qualifications and Skills:

  • Minimum of 2 years’ experience using CMS platforms, preferably AEM, Hybris, Magento, and/or Sitecore.
  • Experience working with and managing offshore teams.
  • Resilient, composed, and adept at overcoming challenges.
  • Effective communicator and collaborator, thriving in a team-oriented environment.
  • Proficiency in Microsoft Office suite, and preferably familiar with the Atlassian suite.
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